Return Policy

Your satisfaction is our priority. If you're not entirely happy with your purchase, we're here to help.

Eligibility:

• Items must be unused, uninstalled, and in the same condition as received.
• All original packaging and tags must be intact.
• Customized or special order items are not eligible for returns or exchanges.

Process:

1. Contact our customer support team at ibra.jbara1@gmail.com within 14 days of receiving your order to initiate a return or exchange.
2. Provide your order number and reason for return or exchange.
3. Our team will guide you through the return process and provide you with a return authorization if applicable.

Shipping and Handling:

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• We recommend using a trackable shipping method to ensure safe delivery.

Refunds:

• Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
• Store credit may be offered as an alternative upon request.

Exceptions:

• Electrical components, opened fluids, and items marked as final sale are not eligible for returns or exchanges.
• Returns of oversized or heavy items may be subject to a restocking fee, which will be deducted from the refund amount.

Damaged or Defective Items:

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs and details of the issue.
• We will provide a prepaid shipping label for returning the item and offer a replacement or full refund upon inspection.